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Commvault CASP Support

Support from an expert team

Certified since 2011, ORIIUM is the UK & Ireland’s only Advanced Commvault Authorised Support Partner, delivering business critical support to over 200+ customers throughout the world 24/7/365. CASP support is the official partner program enabling customers to be supported directly by specialised partners who better understand their environment and support needs

100% Satisfaction

Audited on a monthly basis by Commvault – ORIIUM have received 100% positive customer satisfaction scores for the past 18 months

Highly Experienced

Delivering support to over 200 enterprise Commvault customers worldwide since 2011 from a 15+ consultant team

94% Deflection Rate

ORIIUM holds one of the highest global deflection rates with escalations typically going to vendor development

Create a CASP ticket
Use our online webform to log a support incident with us and we will get back to you a soon as possible

Commvault Advanced Support Partner

The only Advanced support partner in the UK & Ireland

When you need assistance with your Commvault environment, you want the best help possible and with CASP Support from ORIIUM, you’ll receive an exceptional service from our team who are highly experienced in supporting large and complex Commvault estates. Our team deliver round the clock support, resolving an average 94% of incidents in house with direct routes to the Commvault engineering and development teams for any escalations.

We differ from many Commvault support providers in the UK as our team have been designing, implementing, supporting and managing Commvault environments for over 12 years. All our service desk consultants go through on-site training and have access to our large pool of in-house experts, who deliver in excess of 1,000 days of Commvault professional services annually, which enables us to uniquely understand and resolve issues quickly.

Need support?

Our dedicated CASP team makes us the go-to Commvault partner in emergency or critical scenarios where quick results are needed

If you require urgent support or solution assistance, speak to us today to find out how we can help

Features & Benefits

Only ORIIUM

The only UK & Ireland Advanced Support Partner with the largest support customer base in the UK

Industry Compliant

Support services delivered inline with ITIL framework and the ISO27001:2013  standard

24/7/365 Support

Manned UK based support delivered to global customers day or night

Service Features & Options

Our CASP service desk delivers support in 2 different options under the Commvault program:

Feature Description
CASP – B 7am to 7pm Monday to Friday Service Desk Support (excluding Bank Holidays)
CASP – E 24/7/365 Service desk open all year round including bank holidays

Ready to find out how we can support your business? Call 0800 021 6555.