Commvault CASP Support
Support from an expert team
Certified since 2011, ORIIUM is the UK & Ireland’s only Advanced Commvault Authorised Support Partner, delivering business critical support to over 200+ customers throughout the world 24/7/365. CASP support is the official partner program enabling customers to be supported directly by specialised partners who better understand their environment and support needs
100% Satisfaction
Audited on a monthly basis by Commvault – ORIIUM have received 100% positive customer satisfaction scores for the past 18 months
Highly Experienced
Delivering support to over 200 enterprise Commvault customers worldwide since 2011 from a 15+ consultant team
94% Deflection Rate
ORIIUM holds one of the highest global deflection rates with escalations typically going to vendor development
Create a CASP ticket
Use our online webform to log a support incident with us and we will get back to you a soon as possible
Commvault Advanced Support Partner
The only Advanced support partner in the UK & Ireland
When you need assistance with your Commvault environment, you want the best help possible and with CASP Support from ORIIUM, you’ll receive an exceptional service from our team who are highly experienced in supporting large and complex Commvault estates. Our team deliver round the clock support, resolving an average 94% of incidents in house with direct routes to the Commvault engineering and development teams for any escalations.
We differ from many Commvault support providers in the UK as our team have been designing, implementing, supporting and managing Commvault environments for over 12 years. All our service desk consultants go through on-site training and have access to our large pool of in-house experts, who deliver in excess of 1,000 days of Commvault professional services annually, which enables us to uniquely understand and resolve issues quickly.
Need support?
Our dedicated CASP team makes us the go-to Commvault partner in emergency or critical scenarios where quick results are needed
If you require urgent support or solution assistance, speak to us today to find out how we can help
Features & Benefits
Only ORIIUM
The only UK & Ireland Advanced Support Partner with the largest support customer base in the UK
Industry Compliant
Support services delivered inline with ITIL framework and the ISO27001:2013 standard
24/7/365 Support
Manned UK based support delivered to global customers day or night
Service Features & Options
Our CASP service desk delivers support in 2 different options under the Commvault program:
| Feature | Description |
|---|---|
| CASP – B | 7am to 7pm Monday to Friday Service Desk Support (excluding Bank Holidays) |
| CASP – E | 24/7/365 Service desk open all year round including bank holidays |
