ABOUT ORIIUM

Founded in 2007, ORIIUM is a channel only IT services provider specialising in the provision of data protection, data management and application packaging services.

We are a technical organisation at heart and our expert teams provide market leading technology underpinned by award winning service, to a wide range of private and public sector organisations, on behalf of the UK’s leading VAR’s and MSP’s.

We’re ambitious and continue to see significant growth throughout our services, we are looking for likeminded ambitious people with a passion for delivering quality, whilst having some fun along the way.

WHAT TO DO NEXT:

Like the sound of this job role, click apply below to send us your CV and contact details.

Apply For This Job

What’s in it for me?

Salary: Competitive and negotiable based on experience

  • Supported training and development to help you be the best you can be
  • Opportunities for Progression (our business is growing and we want you with grow with us)
    Flexible working
  • Life Assurance at 4 x your annual salary
  • Team social fund
  • Private health cover (including dental, optical, therapies and mental health) – after 6 months of employment
  • Electric vehicle scheme (after 6 months of employment)
  • There’s a whole bunch of other stuff including discounted Nuffield Health memberships, cycle to work scheme, annual health assessments… we could go on, but you’ll want to know what you will be doing…

About the role

We want experienced support staff to join our mid-market operations team, remotely supporting our UK customers.

The post holder shall be responsible for:

  • Providing first line service desk support of which, the main duty is to take timely customer calls and log them on the ORIIUM service desk system
  • Monitoring logged tickets to ensure they are within SLA and escalating tickets that may breach or have breached SLA

The objectives of the post are to

  • Understand and manage the day to day ticketing/help desk system at ORIIUM
  • Take calls from ORIIUM customers and log tickets within defined SLA’s
  • Understand and manage the needs of our customers with respect to prioritising calls
  • Develop general IT skills to enable the resolution of tickets in addition to logging them
  • Perform other reasonable duties as agreed by both the employee and your manager

Essential requirements:

  • Previous experience in a similar helpdesk/service role
  • A desire to understand IT and help our customers benefit from its use
  • Be self-motivated with high levels of energy and enthusiasm
  • Have a good understanding of key IT systems – Windows, Office, Server, Exchange
  • Experience in fault finding and resolution with Windows clients and servers
  • Ability to pick up new systems and processes quickly
  • A polite, professional manner when communicating with customers and the public

Desirable requirements:

  • Passion to learn about new technologies and systems without any guidance or instruction
  • Demonstrate initiative and be able to work under minimal guidance
  • Ability to drive and have access to own vehicle
  • Flexibility to cover shifts and work outside of contracted hours to fulfil the needs of the business where required

No Agencies Please.

ABOUT ORIIUM

Founded in 2007, ORIIUM is a channel only IT services provider specialising in the provision of data protection, data management and application packaging services.

We are a technical organisation at heart and our expert teams provide market leading technology underpinned by award winning service, to a wide range of private and public sector organisations, on behalf of the UK’s leading VAR’s and MSP’s.

We’re ambitious and continue to see significant growth throughout our services, we are looking for likeminded ambitious people with a passion for delivering quality, whilst having some fun along the way.

What’s in it for me?

Salary: Competitive and negotiable based on experience

  • Supported training and development to help you be the best you can be
  • Opportunities for Progression (our business is growing and we want you with grow with us)
    Flexible working
  • Life Assurance at 4 x your annual salary
  • Team social fund
  • Private health cover (including dental, optical, therapies and mental health) – after 6 months of employment
  • Electric vehicle scheme (after 6 months of employment)
  • There’s a whole bunch of other stuff including discounted Nuffield Health memberships, cycle to work scheme, annual health assessments… we could go on, but you’ll want to know what you will be doing…

About the role

We want experienced support staff to join our mid-market operations team, remotely supporting our UK customers.

The post holder shall be responsible for:

  • Providing first line service desk support of which, the main duty is to take timely customer calls and log them on the ORIIUM service desk system
  • Monitoring logged tickets to ensure they are within SLA and escalating tickets that may breach or have breached SLA

The objectives of the post are to

  • Understand and manage the day to day ticketing/help desk system at ORIIUM
  • Take calls from ORIIUM customers and log tickets within defined SLA’s
  • Understand and manage the needs of our customers with respect to prioritising calls
  • Develop general IT skills to enable the resolution of tickets in addition to logging them
  • Perform other reasonable duties as agreed by both the employee and your manager

Essential requirements:

  • Previous experience in a similar helpdesk/service role
  • A desire to understand IT and help our customers benefit from its use
  • Be self-motivated with high levels of energy and enthusiasm
  • Have a good understanding of key IT systems – Windows, Office, Server, Exchange
  • Experience in fault finding and resolution with Windows clients and servers
  • Ability to pick up new systems and processes quickly
  • A polite, professional manner when communicating with customers and the public

Desirable requirements:

  • Passion to learn about new technologies and systems without any guidance or instruction
  • Demonstrate initiative and be able to work under minimal guidance
  • Ability to drive and have access to own vehicle
  • Flexibility to cover shifts and work outside of contracted hours to fulfil the needs of the business where required

What to do next:

Like the sound of this job role, click apply below to send us your CV and contact details.

No Agencies Please.

Apply For This Job