Service Desk Analyst

We want experienced support staff to join our mid-market operations team, remotely supporting our UK customers.

The post holder shall be responsible for:

• Providing first line service desk support of which, the main duty is to take timely customer calls and log them on the ORIIUM service desk system
• Monitoring logged tickets to ensure they are within SLA and escalating tickets that may breach or have breached SLA

The objectives of the post are to:

• Understand and manage the day to day ticketing/help desk system at ORIIUM
• Take calls from ORIIUM customers and log tickets within defined SLA’s
• Understand and manage the needs of our customers with respect to prioritising calls
• Develop general IT skills to enable the resolution of tickets in addition to logging them
• Perform other reasonable duties as agreed by both the employee and your manager

Essential requirements:

• Previous experience in a similar helpdesk/service role
• A desire to understand IT and help our customers benefit from its use
• Be self-motivated with high levels of energy and enthusiasm
• Have a good understanding of key IT systems – Windows, Office, Server, Exchange
• Experience in fault finding and resolution with Windows clients and servers
• Ability to pick up new systems and processes quickly
• A polite, professional manner when communicating with customers and the public

Desirable requirements:

• Passion to learn about new technologies and systems without any guidance or instruction
• Demonstrate initiative and be able to work under minimal guidance
• Ability to drive and have access to own vehicle
• Flexibility to cover shifts and work outside of contracted hours to fulfil the needs of the business where required

No Agencies Please.

Pre-Sales Consultant

This is an exciting opportunity for an experienced professional with strong core technical skills to join and add value to a dedicated and friendly team. The post holder with be responsible for actively driving and managing the Pre-Sales process with channel customers and must be able to articulate the company’s technology and product portfolio, positioning this to an audience of  both business and technical users.

The post holder shall be responsible for:

• Being the technical expert for ORIIUM products and services
• To provide technical assistance and guidance during the Pre-Sales process to identify customers technical and business requirements prior to designing solutions to meet their needs
• To create technical proposals and presentations and deliver these to the partner and/or customer to support the sales process
• To train and enable internal ORIIUM and reseller partner technical teams

The objectives of the post are to:

• Support the ORIIUM sales team to
  • technically scope opportunities with partners and end users
  • provide appropriate proposal documents
  • present proposals to end user customers
  • to help the ORIIUM sales team move opportunities through the sales cycle to close win
  • to write appropriate SOW/HLD/LLD depending on each opportunity requirement
• Technical enablement
  • To provide appropriate training for ORIIUM/Partner  staff
• Demonstrations and proof of concepts
  • Deliver technical demonstrations to end users
• Product development
  • Design and build appropriate demonstration platforms

Essential Requirements:

• A good broad range of technical skills including infrastructure (storage, network transport, security, Windows OS), data management, application management/delivery, cloud services (private and public)
• A desire to learn and develop both technical and sales skills with an eye on future technologies
• Excellent listening and communication skills, verbal and written
• A good understanding of the sales cycle
• Excellent presentation skills
• Ability to build and develop strong relationships both internally and externally
• Commercial awareness

Desirable Requirements:

• Experience of objection handling
• Recognised Project Management qualifications (Prince2, Agile)
• Experience of IT Service Management

No Agencies Please.

Partner Development Manager

We’re looking for an experienced Partner Development Manager to join our rapidly expanding national sales team.

The post holder shall be responsible for:

• Managing, developing and retaining a set of new and existing IT reseller partners to maximise sales of the ORIIUM portfolio of Cloud Services, Managed Services, Professional Services, Hardware and Software Solutions
• The role will be undertaken on a national basis which will require include early starts and overnight stays where needed
• The post holder shall report to the Director of Sales

The objectives of the post are to:

• Managing a number of existing partners to maximise opportunities to increase sales to their end user customers
• Pro-actively develop new business relationships within target VAR’s, MSP’s, SI’s and Solution Providers
• Pro-actively deliver a range of partner enablement activities in order to maximise the pull through of incremental business in line with the corer services portfolio (i.e. sales team training, supporting end user client meetings, establishing conjoined marketing activities etc)
• Develop a pipeline of both Annual Recurring Revenue (ARR) and Non-Annual Recurring Revenue (NARR) opportunities in line with targets set out by the business
• Achieving and exceeding monthly, quarterly and annual sales targets leveraging all available sales tools (social media, phones, mailshots, partner visits, trade events, seminars, etc.)
• Collate, summarise and accurately reporting key management account information on a monthly and quarterly basis
• Provide input in the business continuous improvement programmes in order to improve customer experience as well as increasing the efficiency and effectiveness of the services provided by the business
• Work closely with the pre sales, internal and external technical delivery teams to ensure that services are scoped and priced in alignment with customer requirements and internal policies
• Perform other reasonable duties as agreed by both the employee and the Director of Sales

Essential Requirements:

• Batchelor’s Degree or equivalent experience.
• A proven demonstrable track record of developing existing accounts and winning new business in an IT channel / partner management role
• 4+ years IT professional services and managed services sales experience in the capacity of either Field Sales, Business Development Manager or Account Manager
• High commercial awareness and aptitude with experience of working in a dynamic sales environment within a growing organisation
• Experience of IT Managed Services and Professional Services sales within Mid-Market, Enterprise and Public Sector organisations
• Understanding of utilising solutions lead sales processes to deliver incremental business
• Experience of managing sales cycles in conjunction with IT vendors
• Experience of IT Managed Services and Professional Services sales within some of the following solution areas – Cloud Services Private and/or Public (BaaS, IaaS, VDI, DR, Transformation), IT Infrastructure, Virtualisation, Data Management
• Experience with attaining and overachieving against sales targets
• Be well presented, have excellent communication skills and with the ability to lead negotiations in a customer facing environment
• Be a confident presenter possessing charisma with the ability to hold an audience and communicate value propositions
• Have the ability to work at all levels within Partner organisations up to and including board level
• Be well organised and able to work autonomously with minimal day-to-day management
• Be a self-starter with high levels of energy and enthusiasm
• Have a high level of PC literacy in all of the following – MS Word, MS Excel, MS Outlook, or MS PowerPoint
• Ability to think laterally and to contribute towards new initiatives within the business
• Ability to pick up new systems and processes quickly
• Full current UK driving licence (manual)

Desirable Requirements:

• Experience of IT Managed Services and Professional Services sales with the following vendors – CommVault, Nexsan, Druva, HP and Microsoft
• Experience of IT Managed Services and Professional Services sales within the following solution areas – Backup, Disaster Recovery, Data Governance/Compliance, Application Packaging, Intune
• Experience with using cloud platforms from SalesForce.com and O365

No Agencies Please.